Terms of Service

1. Introduction

Welcome to Rafsun ("Company", "we", "our", "us"). These Terms of Service govern your use of our website and the products and services we offer. By accessing or using our services, you agree to be bound by these Terms.

Rafsun is a manufacturer specializing in permanent magnet motor water pumps located in Taizhou City, Zhejiang Province, with over 15 years of experience in photovoltaic water pump systems.

2. Definitions

"Services" refers to the products, website, and other offerings provided by Rafsun.

"User", "you", and "your" refers to individuals accessing or using our Services.

"Content" refers to information, text, graphics, or other materials featured on our website.

3. Use of Services

You agree to use our Services only for purposes that are legal and in accordance with these Terms. Our products are designed for specific water needs, including domestic water, livestock water, agricultural irrigation, and circulating water.

You are prohibited from using our Services in any way that could damage, disable, or impair our Services or interfere with any other party's use of the Services.

4. Product Information

Rafsun manufactures a range of solar water pumps, including solar well pumps, solar pool pumps, solar sewage pumps, solar ground pumps, solar water pump inverters, and more. All products have passed CE certification, IEC certification, and RoHS certification.

We strive to provide accurate product descriptions and specifications. However, we do not warrant that product descriptions or other content on our site are accurate, complete, reliable, current, or error-free.

5. Orders and Purchases

By placing an order with us, you are making an offer to purchase products. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues with the order information provided.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice at any time.

6. Warranty and Quality Assurance

Our products undergo rigorous quality control through IQC, LQC, PQC, and OQA processes. They have passed 144+ hours of salt spray testing and 1000+ hours of UV resistance testing.

Specific warranty terms vary by product. Please refer to the product documentation or contact our customer service for detailed warranty information.

7. Intellectual Property

All content, features, and functionality on our website, including but not limited to text, graphics, logos, icons, images, and software, are owned by Rafsun and are protected by international copyright, trademark, patent, and other intellectual property laws.

Rafsun has applied for 100+ technical patents for our innovative solar water pump solutions.

8. Limitation of Liability

In no event shall Rafsun, its officers, directors, employees, or agents be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our Services or products, whether based on contract, tort, strict liability, or otherwise.

Our liability is limited to the maximum extent permitted by applicable law.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Zhejiang Province, China.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes to the Terms constitutes your acceptance of such changes.

11. Contact Information

If you have any questions about these Terms, please contact us at [email protected] or through our contact form on the website.